Frequently asked questions
Everything you need to know about our pieces, process and policies. Can't find what you're looking for? We're always here to help.
About the brand
RASRA MAI is a hand-embroidered western wear brand based in Lucknow, India. We make 100% cotton clothing for women and children — dresses, tops, shirts, jumpsuits, pants and kids wear — each piece uniquely crafted by hand.
We are based in Lucknow, Uttar Pradesh, India and ship worldwide.
Yes. Every single RASRA MAI piece features hand embroidery. It is the heart of everything we make.
All our garments are made from 100% cotton — soft, breathable and comfortable for everyday wear.
All embroidery is done entirely by hand. No machine embroidery is used in any of our pieces.
Orders & customisation
Yes! You can personalise size & fit, style, length, sleeve length, neckline, colour, and add custom embroidery — name, initials, motif or a pattern of your choice. Connect with us via the WhatsApp button on our website and our team will respond within 30 minutes.
Yes — if you're ordering as a gift, we can include a personalised message. Just mention it at the time of ordering or connect with us via the WhatsApp button on our website.
Our pieces start from ₹3,660. Prices vary depending on the style and embroidery detail.
Shipping & payment
Yes, we ship worldwide from Lucknow, India.
Yes, we offer free international shipping on all orders.
Yes, COD is available in India with an additional charge of ₹150.
Each piece takes 3–5 working days for production, followed by 3–5 working days for shipping depending on your location.
Care & sizing
All our garments are dry clean only. Please follow the care label instructions to preserve the embroidery and fabric quality.
We have a size guide on our website to help you find the perfect fit. If you need further assistance, connect with us via the WhatsApp button on our website and our expert will help you.
